Política de envío
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are calculated automatically based on your total order weight. We made rates simple and transparent, true to Fred DNA.
All orders above Fr.50 will be have free shipping for the the domestic market as well as all EU countries
International Shipping
We offer international shipping to the following countries: [list will be updated shortly].
At this time, we do not ship to Asian countries
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Fred Kiosk is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at fred@smokefred.ch with your name and order number, and we will look into it for you.
SwissPost and DHL will be our principal carriers for our orders fullfilment.
Refunds, returns, and exchanges
Please read our full return policy page